Join now - be part of our community!

Ambient sound not working on WF1000XM3

profile.country.GB.title
Yellowmatic
Explorer

Ambient sound not working on WF1000XM3

Suddenly the ambient sound function isn't working. There is no difference between Ambient Sound Control on or off, even when turned up to 10 on the app. Is there a quick fix for this or is it likely to be a fault? They're less than a month old but I know Currys will  not replace them without sending them away. Would it be quicker to take them to a Sony repair centre? 

1 REPLY 1
profile.country.GB.title
Griffin_door
Specialist

Assuming from what you've said that they were working fine on ambient before, have you tried resetting them to the factory settings?

https://helpguide.sony.net/mdr/wf1000xm3/v1/en/contents/TP0002289926.html