WF-1000XM4 not charging - can't reset

[Welshy]

I have a pair of WF-1000XM4 that have worked great for the past 2 years. They now do not charge. The right headphone is flashing blue but the right headphone is dead. I registered the product a few years ago but can't find the info. I cannot even find a Sony repair centre that has a working phone. Tried calling 01656 867400 but not a working number. Any suggestions?

 

[Lord_viridis]

If registered, they should be listed in your devices here.

https://www.sony.co.uk/mysony

If not, register them and once done you can book repair through the links next to the product details.

[Welshy]

Excellent, thank you.