Two months ago I contacted Sony support after a couple of weeks of the Netflix menues changing over extremely slowly - so slow that you sit there for minutes as the icons tick off slowly one by one ending with the red dash.  We have the fastest broadband and Netflix works perfectly on our two laptops and smartphone.  After suggesting all the same obvious checks I'd already done including a full system reset i just keep getting standard emails telling me it is top priority and they will get back to me.  This has gone on for two months now with no solution in sight.  i wanted to phone Sony to complain but taht is not possible either.  Like many people here i have been using Sony products for manhy years but this excruciatingly poor support is really putting me off buying Sony in future.  Panasonic supported my Dad who is in his nineties very well and in a really friendly and helpful way.  I'm glad he hadn't bought Sony.  If anyone has any idea why our player has these very slow menus on Netflix and also pixillates at the beginning of playing a title and how to solve it please let me know.  i know that Sony route Netflix requests through their own server and although they say there is no issue there I'm not sure I believe anything Sony support say anymore.  They don't actually deserve the title "support" since they don't actually give any - they just send out standard "you're a top priority" emails and hope you will go away.