Music stops with headphones

[Josh118]

Hi I have recently purchased the Xperia x.  I am having problems where the music on all apps stops playing and I have to reconnect the headphones before it will continue playing. This is on all apps and the headphones are fine on my other devices.  thankyou in advance 

[Jonas]

Hi @Josh118, welcome to our community!

I'm sorry to hear about this.

Just to make sure that a third party application isn't the cause of this, could you try rebooting your phone in safe mode and play a video in the YouTube application and see if the music stops playing and you need to reconnect your headphones again while third party applications aren't loaded?

I would also like to confirm, this does not occur when you are listening to music through the speaker in your phone, is that correct?

Let me know it went!

[Josh1181]

Hi sorry for the delay. yes this is on all apps and it does also do it in safe mode. I haven't tried through just the phone speakers only through the headphones. Thankyou 

[Jonas]

No problem!

Have you the time to try and see how it is when using the loud speaker in your phone?

Keep me updated!

[Josh118]

Hi. I have done a few tries with the phones loudspeaker but it seems to be ok with the phones speaker the only issue is with headphones thanks. 

[Jonas]

Thanks for the update!

I apologize for the late reply, I have been on a short vacation!

If this occurs with different headphones, I'd recommend that you perform a software repair using Xperia Companion. This will delete all data stored on the internal storage, so creating a backup using Xperia Companion before you start with the repair is recommended!

Feel free to keep me posted on how it went!