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related to my xperia x reset issues

ARSALAN11
Visitor

related to my xperia x reset issues

hello i really need to know that i have bought new xperia x phone 1 week ago and password i am entering after restart is not acceptable may be the password i entered before misplaced by two to three alphabets now i want to reset my phone what should i do now to again factory reset my phone ? because i forgot password now the screen stucks on the lock screen which is having a password.

4 REPLIES 4
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_alexdon_
Expert

@ARSALAN1 is this password your google password?

alexdon
ARSALAN11
Visitor

no sir its not my google password

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ARSALAN11
Visitor

actually its a screen lock password which i forgot 

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_alexdon_
Expert

Perform a software repair using XPC:

/t5/FAQ/How-to-perform-a-software-repair-with-Xperia-Companion/m-p/1103057#U1103057

Make sure you have your google account password because you will need it to access your phone after reset.

alexdon