microphone

[DarthVaderRC]

Не работает микрофон при звонках, на громкой связи работает и не работает динамик при воспроизведения музыки с телефона, горел значок наушников, а их не было, после чего я сбросил устройство на завадские установки, проверка микрофона не запускается, первую часть проверки проходит динамик работает, а микрофон нет

The microphone does not work when making calls, the speakerphone works and does not work on the speakerphone when playing music from the phone, the headphone icon was on, but there were none, after which I reset the device to Zavadsky settings, the microphone test does not start, the first part of the test passes the speaker works, but no microphone

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[Martin1]

Hi @DarthVaderRC, sorry to hear about this.

Your post has been translated to English as this is an International forum, please post any replies in English and it will be easier for me and other users to assist you.

The first thing that i would advise is to make sure that the main microphone which is the one used for regular calls calls is not blocked by a case or any kind of dirt or grime. And if the microphone test in the support app fails, I would suggest that you try to repair the software on the phone using a computer and Xperia Companion. Keep in mind that a software repair will erase all user data from the phone, so it is advised to do a backup of your user data before proceeding with the repair.

If the software repair do not manage to improve the functionality of the microphone, I suggest that you get in contact with your local support team to have the phone sent to an authorized service center. If you have any questions regarding the service such as routines, warranty and consumer laws, these kind of questions are best answered by your local support team as well.

I hope that helped!