Help! - com.sonyericsson.customization - loop

[Makro1]

Hi if you could help i would be forever grateful...

I turned my phone on and then typed in my password which it accepted, it then showed the message

"sorry - the process com.sonyericsson.customization has stopped unexpectedly. Please try again"

and gives me the option to force close so i press ok  and it just brings up the same message again and again, i cant get past it yet i can see all my messagges behind it and it still accepts incoming calls. this phone has all my numbers for years on it please help if you know how to get them off or preferably stop this message coming up so i can use the phone. i can hook it up by usb and ive tried the update is there something i can remove from the sd card to stop it looking for or needing it. help!

[Phy]

Restart the phone and check again.

[Makro1]

when you say restart do you mean turn it off and on? as ive done this a few times including taking the bat out and its still doing it

[Makro1]

between the messages ive managed to get into my apps and found it i can select to clear data do you know what this will lose or what it does or if it would have any adverse effects to clear it?

[Jake-SonyXperia]

Hi Makro1,

Welcome to the community,

I do not believe that the handset will have to much issues with clearing this app, however it may clear the Homescreen data, widgets etc. 

[Makro1]

Hi thanks i just want to be sure it will not lose any of my contacts or cause me issue getting into my phone if its deleted

[Jake-SonyXperia]

You could try getting to the contacts section and see if you can quickly back them up to the SIM or internal storage.

Are you aware on how this is done?

[Makro1]

I cleared it but it is still doing it - if im quick i can pull the drop down menu to acces the message storage low when im in that it seems to give me enough time to scroll thru the aps on the phone but the message is coming back to quick on the home screen for me to access contacts etc or make calls

[Makro1]

it wont let me select from the home screen it does not give enough time it will only let me pull the bar down from the top and see the aps i cant get to my contacts from there as far as i can find its just strange in there it gives me more time to browse before the crash message comes up again, is there some kind of reset that wont lose my contacts etc?

[Makro1]

https://www.youtube.com/watch?v=LxItnoxS8mY

this is what it is doing you see when going throgh apps it gives me time but not on the home screen