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Possible virus

Fieldy
Visitor

Possible virus

Hello I'm new to this so please bare with me!! I recently bought an Xperia z2 off ebay as the previous owner (had the phone a couple of days,receipt shown as proof) preferred windows phones. Anyway I keep getting this pop up telling me to upgrade my protection and O click install which I haven't done (obviously a virus) I have since upgraded the avg protection to pro but don't know how to stop this thing popping up! Pop ups are disabled and this thing comes up whenever I go on yahoo mail,Facebook or generally when it feels like it! I'd appreciate some help please, thank you!
27 REPLIES 27
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_alexdon_
Expert

I think what you are experiencing is adware. Can you boot in safe mode and report if the same occurs?

alexdon
Fieldy
Visitor

Hi....first off is there not an easier way to get here? I mean not through the main sony site? I did what you asked once I googled how to do what you asked and it does not do it in safe mode. Thank you for being patient 

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_alexdon_
Expert

So in safe mode it does not have that behaviour? It is easy to boot in safe mode, just press power button and tap longer on turn off. You can restart in safe mode.

alexdon
Fieldy
Visitor

It does not do it in safe mode, although I only had it in safe mode for five minutes but I did go into all the apps it usually pops up in. Can I upload a screen shot of what appears on my phone? The "pop up" doesn't appear all the time, I'd say twice a day max 

Fieldy
Visitor

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Fieldy
Visitor

I know it's not legit from the poor grammar I just don't know how to get rid or if it's going to trash my phone

Fieldy
Visitor

I just replied to a text and it popped up again....annoying

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_alexdon_
Expert

@Fieldy You could download malware bytes or avast and scan your device. Still I don't think it will wind any virus.

alexdon
Fieldy
Visitor

I downloaded malwarebites and it didn't pick anything up 😒

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