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Proximity Sensor Problem!!

jijishthomas
Visitor

Proximity Sensor Problem!!

My Z2's goes black while calling. When I took the diaganostics the proximity sensor is always ON. never turn off. What should I do ?

6 REPLIES 6
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Qatrium
Expert

If you have a screen protector installed that's partially or completely covering the proximity sensor, then you'll have to remove it.

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Uliwooly
Expert

@jijishthomas

Do you experience the same while on safe mode ?

jijishthomas
Visitor

yes the same problem exists in safe mode too. Recently i had Re installed the Stock Rom which i got from XDA

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Qatrium
Expert

@jijishthomas

So no screen protector installed? Try to perform a software repair using PC Companion using PC Companion then.

jijishthomas
Visitor

Cannot perform software repair with p c companion.
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Uliwooly
Expert

@jijishthomas

How come?