Echo during call

[krengchhuo]

Hello all, I just bought Sony Xperia XZ Dual SIM about 3 weeks. After using, my friend and all who had a call with me told me that my phone was echo back all what they speach. Anyone know how to solve this problem? I tried to change many setting in setting menu as Sound and Call but it took no effected. Thank all for your help and respond

[#2]

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@krengchhuo wrote:
Hello all, I just bought Sony Xperia XZ Dual SIM about 3 weeks. After using, my friend and all who had a call with me told me that my phone was echo back all what they speach. Anyone know how to solve this problem? I tried to change many setting in setting menu as Sound and Call but it took no effected. Thank all for your help and respond

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When is any problem with my smartphones i always first trying to repair it, did you tried it too? Repair with Xperia Companion solving a lot of small problems First you can try too If still will be problem, you can bring your smartphone to authorized center to check is everything right with your smartphone (even if you have warranty don't hestitate to do that, coz center will check maybe is something broken) Also you can chat with local Sony center in Sony Mobile website

[krengchhuo]

oh, I will try it later. Anyways, I had try to make a call by Facebook, Line and other data call it was ok (no echo back). One more thing, when I make a call and turn on loud speaker it also no echo back. The echo it had only during normal call.

[Jonas]

Hi @krengchhuo, welcome to our community!

I'm sorry to hear about your phone, that must be very irritating for the counterpart.

Does this happen in every call that you make or receive or does it happen in for example, every third call?

First off, I would recommend that you try the microphone in the inbuilt test in the phone, you will in the test record yourself talking into the microphone and after that the recording will be played.

Go to Settings > About phone > Diagnostics > Test > Microphone. Do you hear the echo while the recording is being played?

If you don't hear the echo, go back to Settings > More > Mobile networks > Preferred network type > GSM Only and make a few calls and see if the counterpart still hear themselves.

Let me know how it goes!

[krengchhuo]

Hi @Jonas, I used to Dianostics and all are ok. For the echo, it had for both outgoing and incoming call but it echo only in my partner's phone (not echo in my phone, it was in another who had a call with me). For change network type, I will do it tomorrow because it is 22:46 now in my country. Thank

[krengchhuo]

Hi @Jonas, I already chang the network type but nothing effect (still echo in my partner's phone). I think the problem from second microphone but I don't know how to fix it.

[Jonas]

Thanks for the update!

Sorry to hear that there was no change.

I would recommend that you reboot your phone in safe mode and make a few calls and see if there is still an echo for the counterpart, just to make sure that this isn't caused by a third party application that you have installed in your phone.

You can also try with another SIM card in your phone, if you can borrow one from a friend, colleague or family member, just to make sure that this isn't caused by a faulty or defect SIM card.

Keep me posted!

[krengchhuo]

Hi @Jonas, thank for your support. After my phone stayed one week at Sony service center, now it work properly. At service place, they said they had change one Mic.

[Jonas]

Hi again!

I'm happy to hear that your phone was repaired and now is now working as it should!

I'm sure your friends will be pleased with this as well!

Let me know if there is anything else I can assist you with and have a great day, and weekend when it arrives!

[Cool2hate]

Same problem here. Already gone service center twice. It only lasts 5-10 sec. and echo appear disappear at random times...