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Stop working

Cbento
New

Stop working

Good afternon,

Model: G8141

My sony xz Premium stop working don't give any sign of battery even when is charging. what should i do?

Many thanks

Claudia

1 REPLY 1
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_alexdon_
Expert

@Cbento  hi Claudia, I would suggest a forced shutdown to check if the phone will react like this. Press power button and volume up at the same time for 20-30 seconds. It should vibrate 3 times and after this put it to charge for a couple of hours and try to turn it on. Report back after you try this.

alexdon