If I service my phone, will they delete all my files?

[AndraSaigau]

My phone doesn't charge anymore, and I want to send it to Sony, but I can't retrieve all my media files because I have no battery. Is there a way I can save my files on the computer? I tried connecting it with an USB cable but the laptop doesn't find my device.

[_alexdon_ · Accepted solution]

Do you have a microSD inside where are the media files?

[AndraSaigau]

Yes, but only part of my files are on my SD. 

[_alexdon_]

If your device doesn't turn on,you won't be able to recover internal memory. What happened that it won't turn on?

[AndraSaigau]

I plug it in but it won't charge. I don't know what is wrong.

[_alexdon_]

Can you press power button and volume up at the same time when connected to charger? You should feel 3 vibrations. After that,try to turn it on.