My phone doesn't asks for PIN number

[thepatou]

Hi everybody !

Since the 5.5.1 update that I made yesterday, my Xperia Z2 is not asking for the PIN number anymore, so I can't send messages, make calls etc.. I removed the SIM then replaced it, but it's not working.

Plus, when I go to the settings / security, I can access to my SIM settings, but it's "in grey", I can't clic on it.

I don't know what to do, do you have a solution ?

Thank you !

[Thommo · Accepted solution]

It's 5.1.1 not 5.5.1

Try performing a system repair using PC Companion as this will often fix issues - This will factory reset your phone and erase all data so best to backup before you begin

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

[thepatou]

Yeah it's 5.1.1, sorry, my mistake.

Okay, I'll try this solution, thank you, I'll tell you if it works or not !

[thepatou]

It worked, thank you very much !

[Thommo]

Glad it worked