No sound for incoming SMS messages

[mrh2go]

Please help!  Incoming SMS messages are silent.  There is no sound on the phone when they arrive.  Phone ringtone and all other sounds/speaker work fine.  Is there an adjustment or setting for SMS or do I have a phone problem?

Thanks for your help.

[Samuel1]

Have you checked the settings? If you open up Messages > Settings you find the notifications settings for text messages.

[Sportkombi]

Hi, 

i have the same problem. Settings sound sms in settings is ok, other notification sounds works. But nothing happend, phone is silent and vibration also doesnt work.

otherwise, when sms comes notification bar doesnt appear on top of touchscreen. other notification bars are ok.

regards

[Rickard]

Also check so that notifications are not blocked for the messaging app. You can check this under Settings -> Sound & notification -> App notifications -> Messaging.

[MarlonUk1]

does sound and vibration work on diagnostics and safe mode?
/t5/FAQ/How-to-boot-your-phone-into-safe-mode/td-p/348008

http://support.sonymobile.com/global-en/xperiae4dual/userguide/Running-diagnostic-tests/

[Sportkombi]

All application have neutral settings.

Safe Mode is exactly the same . nothing has changed. performance test showed no defects

😕

[Sportkombi]

factory reset solved the problem.

[Rickard]

Glad to hear that you've solved it and i'm sorry that you had to reset your phone.

Please let us know in case you should see this again.

[Lisse83]

I have the same... No sound. Checked all the settings and they are correct.

I don't want to put to factory settings. This phone is only a few months old.

This occurred after the last update.

[Ladylost]

Same issue - don't want to factory reset.

Also just happend after an update.. Please fix this with a new update.