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Screen issues

SOLVED
Tomasvg
Visitor

Screen issues

When me Xperia z5 screen blocks by itself and last that way for a few minutes, When you try to unblock it, it turns green in some sports and you can notice the fading because is too slow. Once the fade is gone, all is normal.
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1 ACCEPTED SOLUTION

Accepted Solutions
Von
Visitor

Better request for a replacement before your warranty wores off, its a factory defect.

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7 REPLIES 7
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Uliwooly
Expert

@Tomasvg

Hard to tell what's the issue, you could record a video > upload it to youtube > post the link here or  you could contact your Local support to get it inspected.

CameronT
Champion

Hi @Tomasvg,

Welcome to the community.

It's hard to tell what this issue is based on the description. It could be anything really. Does the same thing happen in safe mode? If so, can you please try a software repair and see if it's any better?

Von
Visitor

Better request for a replacement before your warranty wores off, its a factory defect.

Tomasvg
Visitor

https://youtu.be/9pyVSWyKnHA here's the Link i hope it helps
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Uliwooly
Expert

@Tomasvg

That's a hardware issue, contact your Local support to get it inspected.

Tomasvg
Visitor

Thanks everybody. I did everything that I´ve can without  mess up the warranty. A replacement was the solution finally.

Thanks again.

Spoiler
 
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Uliwooly
Expert

@Tomasvg

Great to hear that you have a working unit now.