Xperia Z headphone jack won't detect headphone

[jeb2830]

I was listening to music and then after a while I realized the music wasn't coming from my earphones anymore but from the phone's speakers, even when the earphones were plugged in. I tried plugging them in again several times, still won't work. Is it a software update issue, or a hardware issue? My earphones work fine on my laptop, so i don't think it's an issue with my earphones.

[n_m_d]

same issue here.

for the third time now my audio jack started to have a loose contact and ended in not being usable at all.

I sent the phone to the repair service twice - then it worked for a few feeks until the failure came up again.

It would be a hard job for sony to convince me that it will be fixed permanently. 

Had a talk to the customer service and they showed no sign of insight or goodwill.

I went over to buy a toolkit and audio jack replacement and will fix it on my own (probably every 6 weeks). 

sony support, do you hear me?

[Gadibob]

Thank you,

this solve my issue for now..

Edit:

After Restart the phone, the issue is back..

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@HELWATANY wrote:

I bought Ink'd 2 Black w/Mic and it worked only for one time then my device doesn't detect it when I plug it in!

Here what I did to get it working again:

1. Go to Settings > Apps > ALL > Smart Connect. and clear it's data.
2. Go to Play Store and install SoundAbout.
3. Open SoundAbout app and go to Media Audio and select your headset type in my case I selected [Wired Headset (with Mic)]
4. Plug-in your headset and the device should detect it now! :smileysmileywink:

Note:

After getting your headset working you can go ahead and uninstall SoundAbout :smileysmileythumbsup:

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[Hishampvs]

Thank u so much. After follow ur instructions it working... Great... Thanks for ur help dude

[saik]

i agree with you. i am also owner of xperia z c6602, after updating to lolipop i lost voice of caller through earphone...need to on speaker to make or to recieve a call. i am not understanding its a phone or walky talky. i also did sofware repaire through pc companion..but the issue is still present.

[doughtea]

Very good step by step guide. Worked perfectly for me.

[Kesho]

The same with me
It's works with soundabout
But with out it it's not working
Now what?

[Pinoralia]

Thanks Helwatany, the steps works for my phone. My earpiece jack is back to live

[Jrje]

I had the same problem with just the Sony earplugs,l any other was working. I did the following to fix it :

Hit the phone
Plug another earplugs that worked magically
I cleared smart connect data still not working
I force stop and disabled smart connect, then suddenly started to work again.

Why they called smart to that app?

[Cabbage]

I did this and it worked- I get sound through my earphones. But now the phone speaker doesn't work for music or calls!!

[mhmdtaleb]

I'm having a problem with my headphone jack
My xperia z isn't responding when I unplug my headphones I remains in headphone mood
I can't do phone calls or use speakers
Though headphones work good