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xz2 high temperature

SOLVED
tridious
Visitor

xz2 high temperature

Hi, I have been using the phone for the past 2 days and realised that it heats up pretty quickly. It was particularly hot at the top part of the back of the phone, the area where the NFC logo is located. I did several "tests" to see how fast it heats up, and I made sure that the phone was cooled down before each try.

 
Firstly, I used the phone for browsing the internet for about 15mins and realised that the temperature(battery) has risen to 43 degrees celsius. Next, I tried using its camera and took several shots and after about 5 minutes of use, the temperature has also risen to 44.2 degrees and the a message was prompted stating something like "the temperature is too high! camera needs to turn off." I then tested the video recording in 4K resolution. The recording lasted for only about 3mins 40secs before the message was prompted, and the recording was not saved. The temperature rose to 44.5 degree celsius.
 
I understand that the automatic shut off of the camera was to prevent any hardware damage from the high temperature. However 15 mins of browsing and less than 5 minutes of 4k recording does not appear satisfactory from a user's point of view, especially after the device being touted as the best Sony has built. I hope that a software update can help mitigate this issue, as it will be a huge hindrance to the day to day usage if the issue remains. Does anyone else have the same issue?
267 REPLIES 267
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_alexdon_
Expert

What card do you use by the way?

alexdon
a6rnh
Visitor

My camera jams all the time, it doesn't save all photos and the images are over saturated . Pretty poor really.
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_alexdon_
Expert

Did you stop by a sony service and have it checked?

alexdon
Neoshogun1
Visitor

Today I took 8 - 10 photos standing in sunlight and camera shuted down because of overheating. It looks like in the summer one can't use Z2 in sunlight if the temperature of the air is over 20 degrees C 😞
a6rnh
Visitor

Welcome to the club.. The hot phone club...
Vigo
Visitor

Saving internal, but really... Cant use the high MP cam outsider in the summer. **bleep**?

Btw im talking about camera shots no video.
browazss
Visitor

my opinion... sony company need to call back all xperia z2 are already sale for the installation of liquid cooling components or replace them with new ones to solve over heating issue and camera interrupted. make installation of liquid cooling on xperia z2, will be able to keep a good name brand sony in terms of quality of service, quality assurance, product quality and remain competitive with other smartphone manufacturers. I hope that this suggestion be considered ... thank you!

jkey
Visitor

Overheating problem is cause by the firmware.
They need to solve the problem and optimize the firmware.
Vigo
Visitor

My question is, is it possible to fix it? Or am i stuck with a overheating camera?
Sub_Manee
Visitor

I have the latest firmware update (17.1.1.A.0.402), but still m facing the overheating problem. I have not noticed any improvement in my phone (except the theme option). I event could not take picture more than one minute. I miss my many moments.

M a regular user of sony mobiles. if Sony does not fix this issue, I will never go for Sony again.