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xz2 high temperature

SOLVED
tridious
Visitor

xz2 high temperature

Hi, I have been using the phone for the past 2 days and realised that it heats up pretty quickly. It was particularly hot at the top part of the back of the phone, the area where the NFC logo is located. I did several "tests" to see how fast it heats up, and I made sure that the phone was cooled down before each try.

 
Firstly, I used the phone for browsing the internet for about 15mins and realised that the temperature(battery) has risen to 43 degrees celsius. Next, I tried using its camera and took several shots and after about 5 minutes of use, the temperature has also risen to 44.2 degrees and the a message was prompted stating something like "the temperature is too high! camera needs to turn off." I then tested the video recording in 4K resolution. The recording lasted for only about 3mins 40secs before the message was prompted, and the recording was not saved. The temperature rose to 44.5 degree celsius.
 
I understand that the automatic shut off of the camera was to prevent any hardware damage from the high temperature. However 15 mins of browsing and less than 5 minutes of 4k recording does not appear satisfactory from a user's point of view, especially after the device being touted as the best Sony has built. I hope that a software update can help mitigate this issue, as it will be a huge hindrance to the day to day usage if the issue remains. Does anyone else have the same issue?
267 REPLIES 267
LAN
Visitor

Hi there I had bought a new xperia z2 a view days ago and I'm not happy with this phone. I have problems with my camera it shuts down every 2 minutes because it is overheating. Not only in 4k video...

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_alexdon_
Expert

Try settings-apps-all-camera,force stop and clear data.

alexdon
LAN
Visitor

sir,

i tay all  methos but still camara is shuting dow after 1 minuts i call call center they also same methomed this shame to sony callback the  z2

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_alexdon_
Expert

I am sorry to hear this,you should have your phone examined.

alexdon
Asfalloth
Visitor

There is an update coming in the way of firmware for this any day now.

maddy1987
Visitor

HI Team ,

I have a Weird problem with thephone it heats a lot very easily even if i am uiing whatsapp and when using camera i get a message camera will shut down to cool the system nad the battery is draining out in half a day is there a fix for iy or do i need to go to the service center .I am really disappointed with the phone .Please help I love sony and i want to continue using this phone 

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_alexdon_
Expert

Try settings-apps-all-camera,force stop and clear data.Check if the same occurs.

alexdon
maddy1987
Visitor

Thx for the reply it is still the same i tried this step when this issue ocours but of non use i was on a Goa trip with my phone it was about 50% charged as soon i started clicking photos after an hour it started giving that error message .

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_alexdon_
Expert

It seems that this camera issue comes from time to time,especially when recording 4K.

alexdon
maddy1987
Visitor

Ok hopwe sony gets this corrected .Also about the Overheating did you hear anything about it even if i use whats app for half an hours i can see the phone overheating