Z3+ Dual turns off when idle

[gelert]

Hi everyone! I have a problem with my Z3+ Dual when it's in idle it's turns off and doesn't react on the power button. After that I can turn on my device only with using the high reset button or with pushing the power button + volume button both in the same time. It happens 3-4 times a day.

[Uliwooly]

@gelert

Repair the phone with PCC and report back

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[SophiaW]

Hi gelert, welcome to the community!

Follow @Uliwooly's suggestion & keep us updated.

Here are some additional steps on running the repair through PC Companion: 

1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

Running the software repair on Bridge for Mac:
1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.
6 . Select your model of phone from the list that appears
7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

[gelert]

@uliwooly, @SophiaW

Thanks for your responsiveness! But that procedure didn't resolve my problem.

Can I read any the system logs to understand what's going on?

Thanks!

[SophiaW]

I'm sorry to hear the software repair didn't work,  you might want to contact your local Sony Xperia Care team.

To save logs from PC Companion:

1. Right click on PPC in the notification area of the task bar (if the notification area is full it can be found when you click on Show hidden icons-arrow)
2. Choose About Sony PC Companion.
3. Click on the link in Click here if you want to dump logs to Desktop.
4. Go to desktop and find the PCC logs in the zip-file.

Note! PCC logs are saved on the user’s computer for 5 days so, meaning normally there’s no need to reproduce the issue to retrieve the logs.

[gelert · Accepted solution]

@SophiaW, @uliwooly

The 4th day without the problem - looks like I've found the way to resolve my issue.

I just uninstalled AntiVirus Security by AVG Mobile (was preinstalled) and my troubles with turning off disappeared.

Thanks all!

:=+]

[SophiaW]

Brilliant, gelert! So glad to hear