Z5 - Accelerometer / auto rotate - isn't working

[sly_]

Hello All,

I hope you can help me with below matter.

I am "almost" a very happy new Xperia Z5 owner. After reading the forum for the last 4 weeks I have finally bought Xperia Z5 only 2 days ago. After moving from iPhone5 I have been very satisfied until I figured out that accelerometer (and auto rotate) does not work at all.

My investigation went so far as following:

- in settings -> screen -> auto rotate is switched ON and despite that it does not work

- in the service mode *#*#7378423#*#* -> Service tests -> Accelerometer -> the "ball" in the image is ALWAYS on the left side (meaning: there is no way to move the ball to the right side no matter how I move or twist the phone, see pics in the bottom of this post)

- in Safe Mode - the issue is the same

- after Repairing the phone via PC Companion - the issue is the same

- Gyroscope works fine

I am totally out of ideas now and are about to book a service at Sony (never had to do it so quick which leaves a bad first impression, unfortunately).

If any of you had similar issue and have some clue on how to fix it, please let me know.

Thank you

Sylwester

[Uliwooly]

@sly_

Are you using a magnetic protecting cover?

[John-BR]

Hi @sly_

Welcome to the community.

I would suggest checking to see if these issues are coming from the hardware of the handset.  We have a build in feature called Xperia Diagnostics to help with this.

• Go to Settings > About phone > Diagnostics.
• Tap Test device.
• Select the tests for the problematic components
• Follow the on-screen instructions.

Could you let us know what the results of that are?

[sly_]

Hi @uliwooly

Thank you for reply.

I am using Style Cover Window SCR44 however accelerometer does not work even if the phone is without cover.

[sly_]

Hi @John-BR

Thank you for reply.

I have ran Xperia Diagnostics and please see my comments:

- Accelerometer - FAIL - the test says that phone should vibrate when it moves or so. Well the phone vibrates all the time, even if lying still on the table. And that explain the "ball" test from Service Mode, that is always "sticked" to the left side.

- Giroscope - PASS - I was able to mvoe the ball through the maze.

I am having a gut feeling that something is wrong with the accelerometer sensor... Am I correct?

[Christofer]

It does unfortunately seem that way.

At this point the next step would be to have your phone examined at an authorised service center.

[sly_]

Here comes an update.

I went to the store where I bought the phone, explained/showed the problem and as it was less than 7 days since I bought it (+ it has been treated as DOA), the phone has been replaced with new Xperia Z5. I have right away tested accelerometer in the store and it works.

I just hope won't find any new issues and will just enjoy it.

Thank you for replies.

Thread can be closed.

[John-BR · Accepted solution]

Happy to help 

Thread locked.

[Cyvermont]

I have the exact same problem as the guy in this thread:

/t5/Xperia-Z5-Z5-Compact-Z5-Premium/Z5-Accelerometer-auto-rotate-isn-t-working/td-p/1068623#_=_

Anyone here have the same problem? I just notice today when i cant use the landscape view when using waze. (it was fine last week) Im just curious is there any option to fix this? I bought it when having a trip to europe last month but now im living in Indonesia, so im not sure if i can claim it in this country.

[Uliwooly]

@Cyvermont

Does it work on safe mode ?

settings > display > when device is rotated > rotate the contest of the screen

settings > about phone > diagnostics > test > test the phone.