Z5 microphone problems during call

[befuse1]

Hi,

i have serious problems with audio quality during calls. The remote side always tells me that they cannot hear anything. After i mute/unmute the microphone the problem seems to be gone. I´m not sure if that problem was already there before the last SW update.

Current Version:

32.0.A.6.200

Baseband V: 8994-FAAAANAZQ-00029-19

Provider is T-Mobile.

Hopefully someone can help here, because that should be still one of the main functionalities of a smartphone (i guess ;)).

Furthermore i also have some troubles hearing the remote side, but i haven´t yet identified if it´s a problem of the remote side or the Z5 (most times when i have this issue, the remote side uses a Z3, so might still be a valid issue on Sony side).

Thanks and BR

[Qatrium]

@befuse

This has been answered multiple times before, most probably there's an app or service that is taking control of the mic and won't release it upon receiving a call:

- Disable "OK Google" detection from any screen: Go to app drawer -> Google Settings -> Search & Now -> Voice -> "OK Google" detection -> From any screen -> Disable

- Try in safe mode and see if you face the same problem, if it doesn't happen there then a 3rd party app is causing it, common apps are Skype, Viper, and other voice chat apps.

[befuse1]

Thanks for the fast reply. I was reading about similar things with the Z3. But wasn´t sure if this is also valid for the Z5. I´m gonna try your suggestions and come back with the result. Many thanks again!