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2015 Bravia Android TV Issues

NickCo1979
Member

2015 Bravia Android TV Issues

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

 

 

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

 

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

 

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

 

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

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march83
Member

Sorry if I've missed it but are we due any further firmware updates for the 2015 Android TVs? I guess the have sort of delivered all of the advertised features now even if they don't work exactly as expected. I was hoping for them to sort the issue of apps not been able to switch to different refresh rates as the slight stutter really bothers me. I might just have to accept hardly anyone notices this though as I've got similar issues on other devices too!

Anonymous
Not applicable

Hi there

 

Another FW updatr is in the pipeline.

 

Cheers

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Garymjh
Member

I also wish the tv would play say Netflix at 24fps. Mind you I have a wetek core which is supposed to play Netflix at the exact frame rate of 23.976 and it's a bit of a nightmare and skips a frame every twenty four seconds. The slight judder I get from the sony tv is much more preferable and the stream quality is superb. 

frankie1g
Member

Hi
I have just started using netflix 4k content.
If I use auto picture mode.will the TV detect the 4k single and switch to HDR video and then.back to normal when.watching sd or hd.
Other wise it's a real pain to remember to switch the HDR OFF when you have fished with 4kALSO is all 4k to.be viewed in Hdr or just some of it.?
Ta muchly 




Sent from my Samsung device
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Risc0n
Contributor


@frankie1g wrote:
Hi
I have just started using netflix 4k content.
If I use auto picture mode.will the TV detect the 4k single and switch to HDR video and then.back to normal when.watching sd or hd.
Other wise it's a real pain to remember to switch the HDR OFF when you have fished with 4kALSO is all 4k to.be viewed in Hdr or just some of it.?
Ta muchly 




Sent from my Samsung device

Auto picture mode is completely broken since last EU and UK update. Can you please post in this thread to help with evidence gathering.

 

https://community.sony.co.uk/t5/televisions/feb-2016-update-android-auto-picture-broken/td-p/2112055

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Garymjh
Member

There's only a few 4k shows on Netflix and they're all marked ultra hd 4k. Netflix will automatically play 4k for these shows and automatically go back to hd for non 4k shows. 

frankie1g
Member

I referring to the TV Hdr function 


Sent from my Samsung device
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Risc0n
Contributor


@frankie1g wrote:
I referring to the TV Hdr function 


Sent from my Samsung device

It is all linked, irrespective of HDR it gets locked to the first auto chosen setting. Auto picture is broken as it will not auto switch properly whehter it be in Android apps, blu, ray, gaming or TV.

Kevwoods12
Member

The 4K material in Netflix is not hdr, as far as I'm aware.

 

@Anonymous. Any details on what the update will improve? 

frankie1g
Member

Ok so not all 4k is Hdr.  Then how do you know what is then for future reference 


Sent from my Samsung device