Sony X800M2 no ATMOS on Netflix app

[D-Law81]

Hi I have just got the X800M2 Player and linked to XF9000 Sound bar and the Netflix app on player shows no ATMOS on any programs but when I use TV Nexflix it says Atmos Avalible. Is this cos the Blueray player app does not allow atmos. Any help.??.?? 🤔 

[Pascale_F]

Hi D-Law81,

Welcome to the community.

I'll see if I can find this out for you. Maybe someone else in the community can help in the meantime.

Thanks,

Pascale

[The_Black_Rose]

Hi D-Law81 ,

Is the player's software up to date: https://www.sony.co.uk/electronics/support/home-video-blu-ray-disc-players-recorders/ubp-x800/downlo... ?

Cheers,
The_Black_Rose

[D-Law81]

Hi mine is the x800m2 not the X800. And yes it's up to date.

[The_Black_Rose]

Hi D-Law81,

I am sorry I got confused. Well, I've double checked this. Unfortunately, the units do not support object audio (Dolby Atmos, Dolby Vision, DD+) from streaming services such as Netflix. That's why it doesn't work when you use the app from the player.

Cheers,
The_Black_Rose

[D-Law81]

That does seem very daft considering the unit is capable of Dolby Digital
plus Dolby Atmos, DTS X and Dolby vision it seems a bit silly but it is what it
is. It must only mean that the unit is only capable when a 4K Blu-ray discs
and Blu-ray discs are running, not streaming. 😊

[The_Black_Rose]

Hi D-Law81,

I hope Sony will change this in the future.

Cheers,
The_Black_Rose

[D-Law81]

Wonder if it's as simple as a app update. Not tried prime yet as it also does Atmos. 

[Colbro1966]

I feel your pain.

after many many many messages back and forward with Sony, who kept stating I didn’t have the required equipment or set up, i can tell you that both the x700m2 and the x800m2 do NOT output Atmos on there inbuilt Netflix app.

what hifi review of them confirmed this. 
Take it back and buy another brand is my suggestion.