IF YOU HAVE DVD/CD DRIVE PROBLEMS - READ THIS>

[Blencogo]

Several members seem to have problems with their CD/DVD drives at the moment. As far as I know, there is no magic solution but you could try some or all of the following: -

1. See if there is an updated driver or updated firmware for your drive at Vaio-Link. Some Sony drives are re-badged from other manufacturers and you may have to search for updated downloads. For example, if you have a Sony DW-D56A drive, you can get a firmware download from HERE (Use PFS2). Many other drives are also supported on this site.

2. Use System Restore to return your Vaio to the configuration when it was last working normally.
Start -> All Programs -> Accessories -> System Tools -> System Restore - choose a restore date before you had the problem.

3. Look in Device Manager to see if there are any errors against your DVD/CD-ROM drive.
Start -> Right-Click My Computer -> Properties -> Hardware -> Device Manager - expand DVD/CD-ROM Drives and check the status. If there is an Error Code or a yellow triangle with a ! or ? come back here with the number and we may be able to help.

4. If there is no error and the drive is reported as working normally, try Uninstalling the drive by right-clicking on it in Device Manager and choosing Uninstall. Re-booting your Vaio will reinstall the drivers.

5. Try some different software to read/write your discs and see if that works. Also try a different brand of discs - Sony, TDK and Verbatim seem favourites.

6. Try a liquid lens cleaner on the lens and polish with a microfibre cloth ? this can sometimes help.

7. If your drive works with either CDs or DVDs only make sure the ribbon cable is not preventing the reader head from moving freely - check that the laser head in the drive can move freely for the whole range of its travel. The disc information is held on the outside tracks for DVDs and the inner tracks for CDs.

8. Last resort is to perform a full C:\ Drive System Recovery from your Recovery Discs. Make sure you back up all your Data as the contents of C:\ will be lost and your Vaio returned to the factory configuration.

If none of these work, you may have a hardware problem and you need to contact Vaio-Link. There is no point contacting them until you have carried out a Drive C:\ Recovery as this is the first thing they will ask you to do.

[eeyore11]

Ive just got a VGN AR 51M, and ive no idea what ive done but ive lost the drive for operating the cd rom, all i know its an matshita bd-mlt uj-220s ata device but there is a yellow on the icon when ive looked at the device manager and ive no idea what that means and how to restore - at no moment cant watch films or listen to cds.

Can anyone help

Andrew

[Blencogo]

Hi Andrew,

I have put a possible solution in your other thread.

[alenyshka]

Hello,please,help me!I have VAIO VGN-C2SR and I have problems with PIONEER DVD-RW DVR-K17 ATA Device-yellow triangle with the number 39.

[Blencogo]

Hi alenyshka,

The following involves changes to the registry and I recommend that you set a System Restore Point.

Then:

1.Click Start -> Run and type: REGEDIT , and hit enter. For Vista, type REGEDIT into the search box and open it).
2. Navigate to –

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

click on this and locate UpperFilters in the right-hand window, (if it exists) right click on this and select Delete and then OK.
3. Under the same Registry Key locate LowerFilters, (if it exists) right click on this and select Delete and then OK.
4. Quit Registry Editor and re-boot the computer, new registry values will be created that will hopefully cure the problem.

After you remove the Upperfilters value and the Lowerfilters value, you may possibly need to re-install your burning software if it doesn't work – but not usually.

[melovefcb]

Hi

I also have a problem with my DVD/CD drive. Its a PIONEER DVD-RW DVR-K17. When I reboot my computer it works with the recovery disk. But it doesn't work when i try to open the CD/DVD in the my computer.

Can I recover my computer whitout losing any of my files. Or does someone have the drivers for this type???

Greetins from Belgium

Melovefcb

[peterrutter]

Why not try contacting pioneer, they make them don't they? perhaps there is a chance of getting specialist help from them, after all, they made them. Besides they are meant to be quality, well most things in a vaio are supposedly and you would expect some decent customer service. I'm sure they would direct people

[Thalamus.]

I also have a problem with my DVD/CD drive. Its a PIONEER DVD-RW DVR-K17. When I reboot my computer it works with the recovery disk. But it doesn't work when i try to open the CD/DVD in the my computer.

Hi melovefcb,

Have you checked in device manager, are there any error codes reported next to the CD/DVD drive..?

[melovefcb]

Yes there's an error code next to the drive
error code 19. The configuration data in the register are incomplet or are damaged

Grtz Melovefcb

[Blencogo]

Hi Melovefcb,

Deleting the Upperfilters and Lowerfilters from the Registry will probably fix your drive.

Follow the procedure in the post 5 up to alenyshka: -

1.Click Start -> Run and type: REGEDIT , and hit enter. For Vista, type REGEDIT into the search box and open it).
2. Navigate to – 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} 

click on this and locate UpperFilters in the right-hand window, (if it exists) right click on this and select Delete and then OK.
3. Under the same Registry Key locate LowerFilters, (if it exists) right click on this and select Delete and then OK.
4. Quit Registry Editor and re-boot the computer, new registry values will be created that will hopefully cure the problem.

[melovefcb]

It worked. Thanks for the help.