This is my 1st attempt to engage in the discussion concerning stalling/shutdowns of VAIOcare programme due to VAIOShell stopping shortly after starting up. I have just bought a brand new laptop direct from Sony (model SVE1511W1ESl ), an extravagant birthday present for my wife based on my perceived high spec of the machine. I have spent an embarrasing amount of time over the last few days trying to overcome this problem which appears to have been ongoing issue for some time now judging from the log of user comments and various suggested fixes which from what I can gather (apart from one user) appear not to have resolved the issue conclusively and have led to other suggested solutions which from quick review of the logs appear to have failed).
I contacted Sony initially and was advised to remove a .NET framework file from Windows and to reinstall it manually from the Msoft site. When I found some 11 .NET framework updates and security updates on my machine I lost confidence in this process and attempted a fix from Mr Fixit which was downloaded. Initially this appeared to resolve the issue but then the VAIOshell program started closing down again on startup of Vaiocare which does not work. I dont know whether all solutions proposed to date are model specific.
Is there a reliable fix yet for this issue which appears to have been around for some time now?
I feel I have made a bad choice with this product especially as it is Sonys proprietary software that appears to be the issue. If you bought a car from a garage that you could not drive away directly after purchase (subject to required investigation of a fault with the engine apparently stopping freqently or not starting) you would be understandably hot under the collar! My appreciation of the Sony brand built on the ethos of quality is diminishing rapidly especially as product prices reflect this expectation of quality.
I realise that the above comments sound carpy and apologise in advance as you guys are in the business of helping users like me and I look forward to and appreciate any suggestions you can offer to conclusively resolve this issue. I am not a techy but have been happily using desktops for many years (Windows 98 and XP) without major concerns before over unreliability issues.
Please advise whether there is a reliable fix for my laptop machine or the best I can hope for in the circumstances.
