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not able to view 720p and 1080 p videos after lollypop upgrade

aakya
Visitor

not able to view 720p and 1080 p videos after lollypop upgrade

not able to view 720p and 1080 p videos after lollypop upgrade on my zperia z phone . Please suggest .
20 REPLIES 20
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_alexdon_
Expert

What happens? Do you use a 3rd party video player?

alexdon
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Uliwooly
Expert

@aakya

Is this on youtube? 

aakya
Visitor

@alexdon: no i havent .. Just upgraded as per ota release....in kitkat it worked fine....
Hello support team please check....
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_alexdon_
Expert

As uli has asked,is this on youtube or videos stored in internal?

alexdon
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Uliwooly
Expert

@aakya

You need to elaborate more, are those videos on your phone's internal storage and/or SD card? 

are you streaming the videos? if you are, which app?

aakya
Visitor

Videos stored in internal storage and i am using default video app from sony....
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_alexdon_
Expert

Strange,and this occured only after lollipop? What is the error or what is the problem you have got?

alexdon
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Uliwooly
Expert

@aakya

Just to make sure, how do you know that they aren't being played on 720 or 1080? are the videos on 1080 or 720?

aakya
Visitor

@alex: See when i play this videos there is only voice heard but no video....
@uli: both not payable
As i said earlier same video was playable fine with kitkat....