SD card issues

[Sarah8]

Having purchased my SD card (scan disk extreme 16 GB micro) brand new from argos to go in my Xperia M4 aqua. I am most disappointed that having transfered apps and other data on to it, suddenly today it has decided to malfunction. Several apps won't work anymore, and it is not recognised when re inserted - any help on this would be much appreciated

[Thommo]

Although there is a feature to move apps to an SD card you often find that some of these apps aren't compatible with been transferred and the read and write ability of these apps are missing the code to enable this which is down to the app developers to include this

[Sarah8]

Thank you for that, but your advice is not a solution to my problem. I think it must be a problem with the SD card slot on the actual handset. So I fear I will have to return this phone

[Sarah8]

Just thought should add before I go through the process of returning phone, I am trying to rectify problem using Sony bridge for Mac repair system. I will post results when/if anything happens

[Jake-SonyXperia]

Hi Sarah8,

Welcome to the community,

You may also want to try backup the SD card to a PC/Mac and then format it, as this may just be a data issue. You may need an adapter to connect the SD card to your computer however.

Let us know how you get on regardless.

[Sarah8]

Having tried to use the repair service yesterday without success, this morning the SD card is now being recognised by the phone again - how odd. Makes me even more sure that the slot on the hand set is the problem. The other issue with my videos being blacked out is still the same. Shame on you Sony - I had hoped for more from such a reputable company

[Jake-SonyXperia]

Without testing another SD card or formatting the current one, there is no way to tell if this is the SD card slot, based on what you have advised so far, it sounds more related the SD card.

However if you feel otherwise, you are welcome to contact Sony Mobile customer. Use my signature below to find details for your country.

[ArifMazlan97]

I also have a problem regarding SD card.The problem is the device keep restarting vigorously.My one month aged M4 E2312 suffer this problem only when inserted SD card, I've learned that if I am going to use the SD card, I need to format the external storage , unfortunately nothing change rather than the problem repeating again and again even if I uses another SD card.Please advice.

[ArifMazlan97]

Also perform factory reset once

[Darren1371]

I am also experiencing the same problem I have even bought a second micro sd card and reset my phone.I went back to the shop and asked if they could help and just got buffering face.I have just changed to my aqua from iPhone and so far I'm not enjoying the experience of my new toy