Urgent help needed, overseas and z1 cannot power up and cannot charge

[edseah2404]

Hi Sony, I have had my z1 since Jan 1 2014. I have been very happy using this phone and have been actively promoting it within my circle of friends and family . Today while on a trip short holiday trip, I was unable to power up my phone. I has searched through all the web suggestions, forums aetc but still cannot find a solution,
Symptom is
1 Cannot power up, tried reset with power + vol up, no effect.
2. Charge for at least 30 mins on both magnetic charger and USB, no light indication at all.
3. Tried checking sim, ad slots, found damp sim card, found it strange as I ensure the covers are always secured before I rinse it under running tap.
4 tried drying it after discovering dampness with hair dryer, not resolved.
5. How can Sony help?
6 is it a defect that water ingress?
7. Is repair covered if it is past the 1year?

[_alexdon_]

You could try to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

If the above does not help,contact your local sony team:

http://www.sonymobile.com/global-en/support/contact-us/

[edseah2404]

Alexdon, you mean to try even though my phone is not charging, led is not lit at all. Thought I saw red flshing lights earlier, but after awhile, it is all dark.

[_alexdon_]

Yes,that is what I mean, you could try to keep it connected to charger for 2-3 hours and try to perform the repair.

[edseah2404]

Hi alexdon, I am at the stage to prepare for the z1 software update , it is checking which model exactly C6902, C6903, C6906, C6943etc) of the z1, which I cannot check now. Any idea the model sold in Singapore in jan 2013?

[Qatrium]

I think (but not sure) you can find this info on a small paper below SIM card tray. Can you make sure of that?

[edseah2404]

Hi, nothing on the tray.

[Qatrium]

It's not on the tray itself, when you remove the tray look into its place and you can pull out another small white card with serial number and model info. Pull it carefully so you don't remove it completely.

[edseah2404]

Hi, found the model, followed the instructions to prepare the phone, but the application did not proced to the next step.
The phone is still flashing red once the USB cable is connected to the pc.
Also, the phone does not vibrate 3 time when turning it off using power and vol up. Tried turning off using the small red button in the sim tray.
Any other methods?

[Qatrium]

Leave the phone on charger for 2-3 hours then try again, may be it doesn't have enough charge.