Z3 Compact will not connect to WIFI

[skng]

Hi,

I have no idea why my phone won't connect to WIFI.

The problem happened overnight and I didn't dropped my phone or whatever. The home WIFI is definitely working because I am currently using it, my phone could connect to it before and other phones in the house can also connect to it.

I have tried everything to fix the problem. I have changed the advance WiFi settings - doens't work. The WiFi won't turn on and shows a status like this - FOREVER.

I bought the phone in HK in January but now I am in UK and have no access to a Sony shop. Does anyone has any clue how can I solve this? 

[Christofer]

Hi @skng,

Could you test Wi-Fi in Diagnostics? You can find Diagnostics if you go to Settings > About phone > Diagnostics > Test.

[kayatoast]

Hi, Im also experiencing the same issue and furthermore the phone gets really hot when it is in wifi mode. Please advise on if it is a Sony update issue. 

[Christofer]

Hi @kayatoast,

Have you tested Wi-Fi in Diagnostics as described above? If so I would suggest that you do a software repair via PC Companion.

In PC Companion you press start on "Support Zone" > Start on "Update the phone/tablet software" > "Repair phone/tablet" (the blue clickable link in the message) > Follow these steps without having your device connected to the PC.

Follow the instruction that appears in the program and do not connect your device until this guide tells you how to connect it.

The software repair will remove all data stored in the phone so don't forget to make a backup in PC Companion before you try the software repair. You can do a backup using the Backup & Restore option in PC Companion.

[skng]

Hi Christopher, 

Disappointingly, I have tried the method you suggested and it says Test complete and passsed the test. 

But my phone's WiFi still cannot be turned on at all!

[Uliwooly]

@skng

Could you test it on safe mode ?

[skng]

uniwooly,

I have just tried testing it in safe mode. I have attempted several times and everytime it comes back to me saying "Unfortunately, Diagnostics has stopped"...

[Uliwooly]

@skng

What if you repair the phone with PCC?

[Christofer]

@skng As @uliwooly suggests, try a software repair in PC Companion as described above.

[skng]

@Christofer 

I have just tried that and it still doesn't work