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Sound disappears after I pause Sky Q?

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Blumine1818
Member

Sound disappears after I pause Sky Q?

Watching Chernobyl last night in Dolby Atmos.

Paused briefly and when I pressed play again I had no sound whatsoever through my HT-ZF9 Soundbar.

1 ACCEPTED SOLUTION

Accepted Solutions
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LightFoot
Specialist

Hi @Blumine1818   Is there any reason why you can not connect the Sky Q box to the HT-ZF9 (I have this and no problems with Dolby Atmos). One advantage is the Display button on the HT-ZF9 remote displays the audio information on the TV screen.

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4 REPLIES 4
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LightFoot
Specialist

Hi @Blumine1818   How is it connected? Best setup is Sky Q -> HT-ZF9 -> TV (ARC). Obviously both HDMI leads need to be high speed. The shorter the better. Please note, always include the full model number of your TV (it starts with KD).

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Blumine1818
Member

Thank you very much indeed for your prompt reply.

 

I have Sky Q connected directly to the HDMI on the Sony KD-55XF9005.

 

It is not connected directly to the HT-ZF9.

profile.country.GB.title
LightFoot
Specialist

Hi @Blumine1818   Is there any reason why you can not connect the Sky Q box to the HT-ZF9 (I have this and no problems with Dolby Atmos). One advantage is the Display button on the HT-ZF9 remote displays the audio information on the TV screen.

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Blumine1818
Member

Thanks again.

 

There is no reason why I can't. I actually had it wired up this way to begin with but I'm getting sound drop issues which are common with Sky Q so tried an alternative method.

 

I shall return the connection to its original state!