Sound disappears after I pause Sky Q?

[Blumine1818]

Watching Chernobyl last night in Dolby Atmos.

Paused briefly and when I pressed play again I had no sound whatsoever through my HT-ZF9 Soundbar.

[LightFoot]

Hi @Blumine1818   How is it connected? Best setup is Sky Q -> HT-ZF9 -> TV (ARC). Obviously both HDMI leads need to be high speed. The shorter the better. Please note, always include the full model number of your TV (it starts with KD).

[Blumine1818]

Thank you very much indeed for your prompt reply.

I have Sky Q connected directly to the HDMI on the Sony KD-55XF9005.

It is not connected directly to the HT-ZF9.

[LightFoot · Accepted solution]

Hi @Blumine1818   Is there any reason why you can not connect the Sky Q box to the HT-ZF9 (I have this and no problems with Dolby Atmos). One advantage is the Display button on the HT-ZF9 remote displays the audio information on the TV screen.

[Blumine1818]

Thanks again.

There is no reason why I can't. I actually had it wired up this way to begin with but I'm getting sound drop issues which are common with Sky Q so tried an alternative method.

I shall return the connection to its original state!